How to Negotiate for Lower Comcast Service Fees

Are you tired of paying so much for your Comcast cable or internet service? Have your promotional rates just ended, or have your Comcast rates been on the rise? If so, it is fairly easy to negotiate with Comcast for better service rates if you keep a few negotiation tactics in mind.

The first thing to keep in mind when negotiating with Comcast is that they will strive to keep you as a customer at all costs. It costs Comcast more money to recruit a new customer than it does to offer you discounted services. This doesn't mean that you should automatically threaten to cancel your Comcast service, but it does give you a sense of why Comcast is usually willing to negotiate with you.

The second thing to keep in mind is that you should avoid "yes or no" questions. If you ask a simple question such as "Can you give me a discount on my service?" it is too easy for the Comcast customer service representative to reply with a "no." (Although Comcast is usually willing to negotiate, the representative is not going to make it that easy for you!)

Instead, ask open-ended, leading questions such as "How can you work with me to bring my rate plan down to an acceptable level?" or "What promotional rates are currently available for my level of service?" Asking these open-ended, leading questions makes it much more difficult for the Comcast representative to decline your request without appearing to offer poor customer service.

It usually helps to be somewhat saccharine in your request, indicating how happy you have been with the service and how much you want to remain with Comcast due to their excellent customer service. If worse comes to worse, you could threaten to leave Comcast and take your business elsewhere. But this should be a last resort when negotiating with Comcast, and you will likely find that the Comcast representative will crumble very easily and be happy to find you a better rate plan. If you have not yet called Comcast to negotiate your service fees, I would put money on the fact that you are overpaying for your service.

The discount you receive may not be much. For example, I recently negotiated my Comcast Triple Play service fees down to $204 per month from $230 per month. It doesn't sound like much, but I was happy with the level of service and simply wanted the current promotional rate instead of having to pay full price. A five-minute conversation later, and I received the promotional rate, no questions asked.